Return policy
We are committed to providing the best shopping experience for every customer. If you encounter any problems during the purchase process, please feel free to contact us at
Order Cancellation
If you wish to cancel your order, please contact our customer service team within one hour of placing your order.
Please note that we are unable to process cancellations once the order has been shipped.
Order Returns
We are happy to accept returns of unused items within 30 days of receipt. To be eligible for a return or exchange, the item must be in its original condition, unused and undamaged.
For returns, please follow the steps below:
contact our customer service team within 30 days of receiving your order to request a return. Providing more detailed information, such as the reason for the return and any relevant images, will help us to speed up the process.
Our representative will provide the return address after your return request is approved.
We will process your refund within 2 business days after returned item(s) is received and inspected. Refunds will be issued to the original payment method used for the purchase. NEED TO RETURN.
Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund.
Order Exchanges
If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.
Once we receive your returned item, we will process the exchange and ship the new item to you within 3 business days. NEED TO EXCHANGE.
Refund Processing Time
A refund will be issued in 2 business days. The processing time depends on the different payment method.
Refund Method
Refund Time Frame
PayPal
3 business days
Credit/Debit Card
10 business days
AfterPay
3 business days
Zip Pay
3 business days
Sezzle
3 business days
*Refunds will be issued through the original payment channel. If the card used for the purchase has expired or is no longer valid, please contact the card issuer for assistance.